Using your device, scan the QR code on the screen in the MFA Portal and click Continue. In the Duo App on your device, tap the plus sign button. In the MFA Portal, click I have Duo Mobile installed.

Note: After opening the Duo App, you may be asked to accept notification and camera privileges.

Windows Phone: Download the Duo Mobile App from the Microsoft Store.Ĭonfigure the Duo App on your mobile device and finish adding the device in MFA Portal: IOS/iPhone: Download the Duo Mobile App from the App Store.Īndroid: Download the Duo Mobile App from the Google Play Store. Select the type of phone that the number is associated with (iPhone, Android, or Windows Phone) and press Continue.ĭownload the Duo Mobile Application on the new device you are adding, if not already downloaded: Next, verify this is the correct number of the device by checking the box. If you are still able to log into Duo with a device or backup passcode, you can use those instead.Įnter the temporary passcode, then press Login.įind the device you wish to re-activate, then click Device Options.įollow the instructions for activating your device by clicking the device you are setting up:Įnter the phone number of the device. If you are currently unable to login to MFA because you do not have another device setup or you do not have a saved list of backup codes, you will need to use a temporary passcode (see MFA-Duo - Request a Temporary Passcode) to continue to step 3. You will see a page that says Manage Your Multi-Factor Authentication (MFA) Devices and prompts you for a MFA-Duo Login. Once there, click Manage MFA Preferences and Devices. Navigate to the UW-Madison MFA Portal at and login with your NetID and password if requested. This document will provide instructions for reactivating the Duo Mobile App when you purchase a new phone or tablet, or when receiving a replacement device.

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